Refund policy
Refund Policy
All sales are final on our novelty/collector items. These are keepsakes, not trial runs. That said, if your order arrives damaged, defective, or we sent the wrong item, we’ll make it right.
Damaged/Defective or Wrong Item
- Notify us within 7 days of delivery at info@bigbeautifulday.org.
- Include your order number and clear photos of the item, inner/outer packaging, and the shipping label.
- If approved, we’ll replace the item or issue a refund to your original payment method. In some cases we may provide a prepaid return label; items sent back without approval won’t be accepted.
What Isn’t Returnable
- Change of mind / buyer’s remorse
- Used items or items not in original condition due to customer handling
- Sale items and gift cards
Exchanges
We don’t offer exchanges. If your claim is approved, we’ll send a replacement or refund per the above.
Where to Contact Us
Legal Notes
This policy does not limit any rights you may have under applicable law in your location. Where required by law (e.g., certain jurisdictions), statutory cooling-off or consumer rights may apply.